Disappearing Act vs. Finishing well

I once took a job that lasted about three hours. My trainer showed me the ropes and because of my restaurant experience, left me to do my job. Suddenly overwhelmed with the knowledge that this was a really bad fit. I began planning my escape. Instead of waiting to the end of my shift, I…

Be the Shining Star

I met John Hanson this summer and had the privilege of sharing over a cup of coffee and talking about his first book, WOW Your Customers! 7 Ways to World-Class Service. John is not only a fascinating storyteller, he has a great attitude and a genuine desire to help people. His contagious energy and the…